SENTINEL is a live chat and ticketing platform that embeds over your Invision Community. The moment a member opens a chat, your staff see who they are: identity, purchases, license keys, and history, in one calm dashboard.
Discord has no real identity, no purchase context, and no durable history. SENTINEL gives your staff all three, plus the safety rails to handle sensitive data responsibly.
Every conversation is tied to the member's Invision Community account through SSO. No impersonation, no guesswork.
The dossier pulls their orders and license keys from IPS the instant a ticket opens. Staff act on facts, not claims.
Real-time conversation that never scrolls away. Every ticket persists with a full, reviewable history.
License keys, IPs, and emails are masked by default. Revealing one takes a reason and is logged immutably.
Signal-weighted scoring flags risky tickets before a dispute lands, so your team can act early.
Attribute resolutions fairly and pay staff by real contribution, with anomaly checks and dispute handling.
Drop one script tag on your Invision Community. Members are recognized automatically through SSO; guests can still file tickets.
SENTINEL pulls identity, purchases, and license keys from IPS in real time and builds the dossier before your first reply.
Staff work a calm shared inbox with canned replies and tools. Every sensitive action is masked, reasoned, and audited.
Support platforms leak. SENTINEL treats license keys, IPs, and emails as crown jewels: masked by default, revealed only with a stated reason, and every access written to an immutable trail you can review.
The chat widget re-themes per community: your logo, name, accent color, font, and copy. Members feel like they never left your site, and you stay in control of the experience.
Chargeback Radar reads each conversation for dispute language, escalation cues, and sentiment, then scores the risk. Your team gets a quiet, staff-only heads-up in time to verify ownership and de-escalate, before a refund or a bank dispute costs you.
Beyond the inbox, SENTINEL gives you the numbers, the payroll, and the controls to run support like a business, not a Discord channel.
Start free and stay free while you are small. Upgrade only when you grow, for less than the cost of a coffee run. Or build your own plan and pick only the features you need. The free tier is on the house, no card required.
Give your team the context they have been missing, and give your members support that feels premium.